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As a customer, you may withdraw your contractual declaration within one month in writing (e.g. letter, fax, e-mail) without having to state reasons. This period starts at the earliest upon receipt of this advice.
The deadline is deemed to have been observed if the notice of withdrawal is sent in time. We will organise the return of the goods for you. We do not accept freight collect goods.
The right of withdrawal excludes goods which have been produced according to customer specifications or tailored to meet personal requirements or which are unsuitable for return dispatch on the grounds of their characteristics.
The withdrawal shall be sent to:
Gaetano Di Napoli
Tel.: +49 177 82 59 596
Fax: +49 221 343 102
Processing time: 3-4 working days after receipt of payment.
Your goods are packed in dirt-resistant, transport-safe film and packaging paper and dispatched either by DPD or iloxx.
We charge a premium of 3 € per delivery within mainland Germany for orders below a sub-total of 15 €. Deliveries to German islands are always 15,90 € per package.
To find out how much delivery outside Germany costs, please refer to our current delivery fee table (PDF, 43 KB).
Online Dispute Resolution in accordance with article 14, paragraph 1 of regulation ODR:
The European Commission provides a platform for online dispute resolution. You can find the platform at http://ec.europa.eu/consumers/odr/.
We will be happy to advise you.
You can also contact us via mobile:
+49 177 - 82 59 596
Thanks to high-performance precision equipment, our acoustic products can also be adapted to your specific requirements.
Sound absorbers and insulating materials made of pyramid foam can be used in many different areas of application. Read more.